GRITS Gigs · tickets
Get the GRITS app
Put GRITS on your phone’s home screen. It opens straight to your tickets, and any ticket you’ve opened with signal still works in a basement or a field with none.
You’re using the app. Sign in to My account and your tickets are saved on this phone automatically.
On iPhone: open this page in Safari, tap the Share button, then Add to Home Screen.
On Android: tap Install below, or open the browser menu and choose Install app or Add to Home screen.
I’ve lost my ticket
Your ticket is always available online. Go to My Tickets and enter the email address used at checkout plus the ticket reference from your confirmation email.
Getting in on the night
Show the QR code on your ticket at the door. Screenshots work, and so does a printed copy — just turn your screen brightness up.
One QR code covers the full quantity on that order, so keep the group together at entry.
I didn’t get my email
Check your spam and promotions folders first. If it’s still missing, use My Tickets with your email and reference — your ticket is there regardless of the email.
Refunds and changes
Every seller sets their own refund policy, and it’s shown before you pay. The promoter handles refunds directly. If a show is cancelled or moved, ticket holders are contacted.
Payment problems
Payments are handled securely by Stripe. If a payment was cancelled, no money is taken and the tickets stay available while stock lasts.
Your Wallet
Every ticket you buy is saved in your Wallet. Sign in with the email you used at checkout to see past and upcoming tickets.
No booking fees
The price you see is the price you pay. GRITS never adds a booking or service fee, and your money goes straight to the promoter.
Can’t sign in?
Ask FRaiNK “I can’t sign in”. It will send a fresh password reset link to your email. FRaiNK never asks for or shows passwords.
Type your new password by hand. Phones often auto-fill an old saved password. If you tried several times, wait 15 minutes, or finish the reset to unlock straight away.
One account works across GRITS Gigs, Gig Life and GigPedia.
Gig Life · your gig history
Home and Vault
Gig Life Home shows your next gig. Your Vault holds every gig you’ve been to or plan to see. Use Add gig to type one in, scan a ticket or poster, or import from a countdown app.
“Needs details” badge
An amber badge means a gig is missing its venue, town or time. Tap Update details to fill them in, or Search the web to look for the show.
Search results only appear when two different websites agree. Nothing changes until you tap Use these details. Attaching a ticket also confirms a gig.
Views and the map
Switch between Date, Countdown, Calendar and Map using the icons beside Add gig. The map shows upcoming gigs across the UK and has a button to swap between Standard and Dark looks.
Gig buddies
Add buddies from Community. Past gigs show who you went with, or which buddy was also there. Only buddies who have accepted you are ever named.
In the calendar, orange is you, green is a buddy and a pulse means you’re going together. Choose who sees your upcoming gigs: Public, Buddies, Best Gig Buddies or just you.
Community groups
Join a group from its page. Some groups let you straight in, others need a moderator to approve you. Group owners set the rules, gigs, meetups and links.
Your privacy
Your tickets, notes and spending stay private. Other fans never see your personal records.
GigPedia · the gig archive
Searching GigPedia
Search for bands, venues, towns and gigs. Tap any name to explore its connected gigs, venues and line-ups.
Where the facts come from
GigPedia only shows shows checked against trusted sources or several fans. We never guess a gig, and a person reviews corrections before anything changes.
Your attendance
Your own attendance is only visible to you, or to the people you allow. Seen a mistake? Ask FRaiNK to report it.
Still need help?
Still stuck?
Ask FRaiNK using the button in the corner. It answers questions and, with your permission, logs a support ticket and gives you a reference. Include your ticket reference if you have one.